FAQs

Frequently Asked Questions


What Are The Official Dates Of The Conference?

The conference will take place March 26th – March 29th, 2019.

Where Is The Conference Located?

The conference will take place at:
America’s Center Convention Complex (St. Louise Convention Center)
701 Convention Plaza
St. Louis, MO 63101

Visit the Convention Center page for additional information, located under the "Travel" menu. 

How Do I Register For The Conference?

Details on how to register and registration costs can be found here.

You will need your myNACCHO login (your email address that you last registered with) and password. Please see further details below.

How Long Does It Take To Process My Paper Registration Form?

Please expect 4-5 business days before receiving an emailed confirmation.

Something In My Registration (My Name, The Registration Type, Etc) Is Wrong. How Do I Change It?

Please email PrepSummitReg@naccho.org and we will fix it for you.

I Need To Substitute Someone Else From My Company.

You can send substitutes at any time. You must email your request to PrepSummitReg@naccho.org, with the new attendee’s name, email, and job title. We will respond with a new confirmation.

Who Do I Contact About Registration Questions Or Problems?

Please email the registration department at PrepSummitReg@naccho.org or call at (202)507-4245 for all of your registration related questions.

Student Registration Rate Verification

All student registrations will be verified to ensure that registrants qualify for these special rates. Please submit a copy of your Student ID via fax (202-280-1043) or email PrepSummitReg@naccho.org.

What Payment Types Do You Accept?

You can pay three ways:

Credit card: American Express, Visa, MasterCard, Discover. 
If you are adding payment later via credit card, please fax in a credit card authorization form to 202-280-1043. Credit cards received via email will NOT be processed under any circumstances.

Check: All check payments must be in US funds drawn on a US bank. Make checks payable to NACCHO. Please mail full payment and a copy of your online registration invoice to:

2019 Preparedness Summit Registration
NACCHO Lockbox Processing
PO Box 79197
Baltimore, MD 21279-0197

Purchase Order: All registrants who would like to pay by purchase order must send a copy of the purchase order (inclusive of PO number and bill to address) to:

2019 Preparedness Summit Registration
1201 I Street, NW, Suite 400
Washington, DC 20005
Fax: 202-280-1043, Attn: Prep19 Registration

Please note that registrations completed with Purchase Orders will not be final and allowed access to the 2019 Preparedness Summit until the purchase order is received by the Registration Manager, with a copy of the registration invoice.

Please contact the registration department at (202) 507-4245 or by email at prepsummitreg@naccho.org for more information.

What’s NACCHO’s Tax ID Number?

NACCHO’s federal tax ID is 52-1426663

I Don’t Have Payment Ready Right Now. Can I Add Payment Later?

Yes. Select the “bill me later” option on the payments page to be invoiced. You can pay by PO or by credit card later.  If paying via credit card, please fax in a credit card authorization form to 202-280-1043. Credit cards received via email will NOT be processed under any circumstances.

I Need A Copy Of An Invoice/Receipt. How Do I Get One?

An invoice/receipt is mailed with each conference registration confirmation. If you’ve added payment at a different time, you can get an invoice by logging in to your MyNACCHO account and clicking “My Events” or "My Transactions." You can also email PrepSummitReg@naccho.org to obtain a copy.

I Need A Copy Of Your W-9.

Please follow this link to find our W-9 form. If your question isn’t covered here, please email PrepSummitReg@naccho.org or call 202-507-4245, and we would be happy to help!

What Does A Full Registration Include?

The Full Conference registration fee includes admission to all regular conference sessions and the exhibit hall. This fee also includes breaks, two lunches, and the Opening Reception in the exhibit hall.

+ Group registration is a $50 discount per attendee when three or more individuals from the same organization are registering for the Full Conference Registration (discount not applicable for student and presenter rates).

Is There A Full Conference Agenda Available?

The full agenda can be found online by clicking ‘Schedule’ in the navigation.

I Don’t Know What Demos Or Workshops I Want To Attend Right Now. Can I Add Them Later?

Instructions on how to log back into your account and add workshops and demos to existing records are available here.

Can I Register For More Than One Workshop Or Demo?

Yes, but workshop and demo selections cannot overlap. Times and dates are indicated on the registration form.

What Are The Exhibit Hall Hours?

Monday, March 25th
Deco Move-In
Exhibitor Move-In

Tuesday, March 26th
Exhibit Hall Open
Break
Lunch/Posters/Interoperability Showcase
Break
Welcome Reception in Exhibit Hall

Wednesday, March 27th
Exhibit Hall Open
Break
Lunch/Posters/Interoperability Showcase
Break

Are Meals Included With Registration?
Your registration will include lunch on the following days:

Wednesday, March 27th
Thursday, March 28th


What If I Need A Vegetarian Meal Or Have A Food Allergy?

There is space on the registration form to enter in dietary requests. If you missed that while registering, please email PrepSummitReg@naccho.org so we can accommodate your needs.

Is Alcohol Served?

Any alcoholic beverages are cash bar only and are available as a free concession to NACCHO by the hotel. Your registration fees do not go towards any alcoholic purchases.


Accessing My NACCHO

You may print invoices, receipts, and your event confirmation, and view other personalized NACCHO information and activities, by logging into your My NACCHO account. For assistance with accessing your My NACCHO account please use this link.

REFUNDS AND CANCELLATIONS

Refunds are limited to conference fees paid and do not include any travel, lodging, transportation, or other fees paid independently of conference registration. No-shows and on-site purchase are non-refundable.

To qualify for a full refund of registration fees paid, less a $75 administrative fee, a written cancellation must be received by the Summit Registration Manager no later than 11:59 PM PST on January 7, 2019. Cancellations received from January 8 until 11:59 PM PST on February 24, 2019, will receive a 50% refund, less a $75 administrative fee. No refunds will be given starting February 25, 2019. Cancellation and refund requests should be sent via e-mail to PrepSummitReg@naccho.org.

We must receive your credit card payment/check payment in full or completed PO with invoice reference by Friday, March 8, 2019. If we have not received payment in full by this date, you will be required to bring payment onsite in order to pick up your badge.

Please contact the registration department at (202) 507-4245 or by email at PrepSummitReg@naccho.org for more information.

Substitutions are permitted at any time and must be submitted in writing to PrepSummitReg@naccho.org. Please include the original attendee's name and the substitute's full contact information.

Additional registrations purchased onsite are non-refundable. Substitutions are available at any time for no processing fee and must be submitted to the NACCHO Preparedness Summit Conference Department at PrepSummitReg@naccho.org in writing

HOTEL INFORMATION

Marriott St. Louis Grand Hotel
800 Washington Ave
St. Louis, MO 63101
(404) 659-2000

The Summit has secured a block of rooms at the Marriott St. Louis Grand Hotel at the group rate of $174. A block of per diem rooms has also been reserved at the Marriott St. Louis Grand Hotel at $130 or current prevailing rate. Reservations can be made here: https://book.passkey.com/e/49647554 until 6:00 PM local time, March 4, 2019, or until the block is sold out, whichever is first.

Courtyard St. Louis Downtown/Convention Center
823-827 Washington Avenue
St. Louis, MO 63101

The Summit has secured a block of per diem rooms at the Courtyard Marriott Downtown/Convention Center at the current prevailing rate of $133. Group Reservations can be made until 5 p.m. local time, March 4, 2019, or until the block is sold out, whichever is first. Attendees needing per diem reservations can be made here using the access code NACCHOGOV.

Visit www.preparednesssummit.org/travel-info/hotel-travel for additional information.


MEETING PRIVACY POLICY

The Preparedness Summit provides attendee lists to our exhibitors and sponsors as a benefit of their support. The following information is provided to them for a one-time usage in a spreadsheet format: name, title, company and mailing address. Email and phone numbers are never shared. Choosing NOT to share your information could prevent receipt of special hospitality events and extra-curricular educational invitations.

PREPAREDNESS SUMMIT PRIVACY POLICY

As a Preparedness Summit attendee you have been asked to provide your name and other contact information so that we can send you updates on this meeting. NACCHO may also send you emails and/or mailings in the future to share information regarding NACCHO membership, or upcoming NACCHO events.

QUESTIONS?

For registration questions and information, please call the conference department at 202-507-4245 or email the registration department at PrepSummitReg@naccho.org.