Frequently Asked Questions (FAQs)

Browse by Topic: General  |  Health and Safety  |  Registration  |  Payment  | Refunds/Cancellations | Privacy |  Attendee List Sales Scam Alert 


What are the official dates of the conference?

  • The conference will take place April 24-27, 2023.
  • Pre-conference workshops, which are by invitation-only, will take place on Sunday, April 23. The conference will begin on Monday, April 24 and end at 12:00 PM ET on Thursday, April 27.

Where is the conference located? 

  • The 2023 Preparedness Summit will be held at the Hyatt Regency Atlanta. Virtual registration is also available and online content will be available to both virtual and in-person registrants. 


What health and safety protocols are in place?

  • NACCHO follows CDC and local guidance at each convening. Read more about how we plan to keep conference attendees safe on the Health & Safety webpage.


How do I register for the conference?

  • Registration is available here. You will need your myNACCHO login (your email address that you last registered with) and password.

How do I access my MyNACCHO account?

  • To create or access your account, visit MyNACCHO. Once logged in, you may print invoices and your event confirmation, and view other personalized NACCHO information and activities. For assistance creating or accessing your account, view this guide.

What does a full registration include?

  • The Full In-Person Summit Registration fee includes admission to all regular conference sessions, workshops, posters, and the exhibit hall. 
  • The Virtual Registration fee includes access to on-demand pre-recorded sessions, livestream sessions, and live Q&A opportunities during our plenaries and livestreamed sessions.
  • Both in-person and virtual registrants will have access to virtual content, including livestream and virtual-only sessions, for 90 days post conference.

Something in my registration (e.g., name, registration type, etc) is wrong. How do I change it?

How do I substitute someone else from my company?

  • You can send substitutes at any time. You must email your request to PrepSummitReg@naccho.org and provide the new attendee’s name, designation (MD, RN, etc.), email, job title, and phone number. We will respond confirming the substitution.

How do I submit verification to receive the student rate?

  • All student registrations will be verified to ensure that registrants qualify for these special rates. Please submit a copy of your Student ID to PrepSummitReg@naccho.org)
Is there a justification letter I can send my supervisor?
  • Yes. You can download the fillable justification letter here.

Who do I contact about registration questions or problems?

  • Please email the registration department at PrepSummitReg@naccho.org or phone 877-533-1320 for all of your registration questions.


What payment types do you accept?

  • Credit card: American Express, Visa, MasterCard, Discover

  • Check: All check payments must be in US funds drawn on a US bank.  Make checks payable to NACCHO. Please mail full payment and a copy of your online registration invoice to:
2023 Preparedness Summit Registration
NACCHO Lockbox Processing
PO Box 79197
Baltimore, MD 21279-0197

  • Purchase Order: All registrants who would like to pay by purchase order must send a copy of the purchase order (inclusive of PO number, Invoice number and bill to address) AND the invoice to PrepSummitReg@naccho.org by 11:59 PM PST on Wednesday, April 19, 2023. NACCHO will confirm receipt, which will indicate acceptance of PO payment.  NOTE: Failure to submit the purchase order as instructed by 11:59 PM PST on Wednesday, April 19, 2023 means attendance will be prohibited and payment by credit card only will be required for attendees to attend.  Purchase order payments are to be sent to the above address.

I don’t have payment ready right now. Can I add payment later?

  • Yes. Select the “Bill Me Later” option on the payments page to be invoiced. We must receive your credit card, check, or purchase order payment in full by 11:59 PM PST on Wednesday, April 19, 2023. If we have not received payment in full by this date, you will be allowed to pay only by credit card after this date to ensure conference access.

I need a copy of an invoice/receipt. How do I get one?

  • An invoice/receipt is mailed with each conference registration confirmation. If you’ve added payment at a different time, you can get an invoice by logging in to your myNACCHO account and clicking “My Transactions.” You can also email PrepSummitReg@naccho.org to obtain a copy.
What’s NACCHO’s tax ID number?
  • NACCHO’s federal tax ID is 52-1426663.

Where can I get a copy of your W-9?

  • Please follow this link to find our W-9 form. 


Refunds are limited to conference fees paid.

  • Refunds are limited to conference fees paid, and do not include any travel, lodging, transportation, or other fees paid independently of conference registration at the time of refund request. Conference fees paid include but are not limited to event registration, additional guest tickets, workshop ticket purchases, and CE credit purchases. Additional onsite purchases are non-refundable. Cancellations may be submitted at any time and must be submitted to PrepSummitReg@naccho.org  in writing.

    All refunds will be remitted by the same method of payment used to register. To qualify for a full refund of registration fees paid, a written cancellation must be received at PrepSummitReg@naccho.org no later than 11:59 PM PST on Friday, March 17, 2023. Cancellations received from Saturday, March 18 until 11:59 PM PST on Friday, April 7, 2023, will receive a 50% refund, less a $75 administrative fee. No refunds will be given starting Saturday, April 8, 2023.  Cancellation and refund requests should be sent via e-mail to PrepSummitReg@naccho.org.

    Substitutions are permitted at any time for no processing fee and must be submitted to PrepSummitReg@naccho.org. Please include the original attendee's name and the full name, any designations, title, email, and phone number of the substituted attendee.


  • Meeting Privacy Policy: The Preparedness Summit provides attendee lists to our exhibitors and sponsors as a benefit of their support. The following information is provided to them for a one-time usage in a spreadsheet format: name, title, company, and mailing address. Emails and phone numbers are never shared. Choosing NOT to share your information could prevent receipt of special hospitality events and extra-curricular educational invitations.

  • Summit Privacy Policy: As a Preparedness Summit attendee,  you have been asked to provide your name and other contact information so that we can send you updates on this meeting. NACCHO may also send you emails and/or mailings in the future to share information regarding NACCHO membership or upcoming NACCHO events.


It has come to our attention that 'companies' are contacting some NACCHO members and meeting attendees to offer them sale of the Preparedness Summit attendee mailing list. This, unfortunately, has become a more common occurrence for association annual meetings and trade shows in recent years. Software programs can 'crawl' association websites to harvest usable email addresses, which scammers then contact.


NACCHO does not sell its meeting registration lists or authorize any third party to distribute or sell meeting attendee lists, or lists related to any NACCHO event.

NACCHO cannot be held responsible for any interaction or sale with these fraudulent company(s). We take this matter very seriously and will do whatever possible to protect our attendees, partners and exhibitors.

If you are contacted by a company claiming to have access to a NACCHO attendee list, do not respond to their message, even to 'unsubscribe' to additional messages, as this just informs the sender that your email address is active, and will usually result in additional unwanted email.

If you have any questions, please contact NACCHO.